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Purchase & Payment Policy

Price

  • The selling price on the Sales Order is the final price including VAT.

  • The selling price of the product may change from time to time and by promotions. Shipping and service charges will apply, if any, and will be stated above on the Sales Order.

Rights and responsibilities of the parties

Buyer’s Rights and Responsibilities:

  • Receive goods at the time, location, type and quantity according to the Sales Order.

  • Receive basic instructions for use and note how to use the equipment safely.

  • Complete the payment obligation before / while receiving the goods, check and sign the receipt of the delivery of the goods.

  • Receive the warranty policy according to the Warranty & Maintenance Terms specified in the Sales Order.

  • Experience the Seller’s customer service policy.

Rights and responsibilities of the Seller (Modern Cook):

  • Deliver the goods at the time, place, type and quantity to the Buyer according to the Sales Order.

  • Guaranteed 100% new, unused goods, responsible for the origin of goods and the specifications of the goods as announced.

  • Delivery basic instructions for use and notes on how to use the equipment safely.

  • Ensure warranty of goods in accordance with the Company’s Warranty Policy.

Payment Methods:

When buying at Showroom:

  • Payment by cash directly to the cashier.

  • Bank transfer (online banking).

  • Payment via domestic ATM card.

  • Payment via Visa/Master card: The payment fee depends on the type of card you use and the card issuing bank. Please contact the card issuer for details of the payment fees incurred.

When ordering online (via phone/zalo/facebook):

  • Payment on delivery (COD).

  • Bank transfer (online banking).

  • Payment via domestic ATM card.

  • Payment via Visa/Master card: The payment fee depends on the type of card you use and the card issuing bank. Please contact the card issuer for details of the payment fees incurred.

Shopping Address:

  • Showroom: Shop 10-Park 11, Park-hill Premium, Vinhomes Times City, 458 Minh Khai, Hai Ba Trung District, Hanoi.

  • Phone: 024-3513 2299

  • Email: info@moderncook.vn

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